At Hoesffmode, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Returns & Refunds Policy below. For any questions, feel free to contact us at [email protected].
1. Return Eligibility
We accept returns within 30 days of delivery under the following conditions:
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Customized or personalized items cannot be returned unless they are defective or damaged.
2. How to Initiate a Return
To request a return, please follow these steps:
- Contact us at [email protected] with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Ship the item back to us using a trackable shipping method (return shipping costs are the customer’s responsibility unless the item is defective or incorrect).
- Once we receive and inspect the item, we will process your refund or replacement.
3. Refund Process
- Approved refunds will be issued to the original payment method within 5-10 business days.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
- If you haven’t received your refund after the processing time, please check with your bank or payment provider.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us at [email protected] within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged or incorrect item
- Photos of the packaging (if applicable)
We will arrange a replacement or a full refund at no additional cost to you.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or personalized wall art
- Gift cards
- Clearance or final sale items
7. Late or Missing Refunds
If you have not received your refund after 10 business days, please:
- Check your bank account or payment method statement.
- Contact your payment provider, as processing times may vary.
- If you still need assistance, reach out to us at [email protected].
8. Contact Us
For any return or refund inquiries, please contact us at:
📧 Email: [email protected]
📍 Website: www.hoesffmode.com
We appreciate your trust in Hoesffmode and are here to ensure a hassle-free shopping experience! 🎨✨